Venue Operations
MI specialise in the end-to-end planning and management of venue operations for the event, sport, and venue sectors. Our approach ensures that every aspect of a venue’s operation, both day-to-day and for special events, is meticulously planned, integrated and tested to deliver seamless experiences for all stakeholders.
Operating a venue successfully requires the coordination of approximately 40 distinct functional areas, each with its own objectives and deliverables. These areas, such as security, catering, transport, guest services and more, must be individually planned and then integrated under a unified command structure (C3: Command, Control and Communication). This ensures efficient, safe and consistent service delivery, whether for routine operations or unique large-scale events.
We understand that each venue and event is unique and have developed customised Functional Area Concepts of Operation that seamlessly integrate into comprehensive Venue Operating Plans. Our services cover everything from the initial concept and operational planning to staff recruitment, training and readiness testing. We ensure that all staff are fully prepared and that all systems are rigorously tested before any event or match takes place.
Our operational strategies are designed to provide outstanding experiences for fans, athletes, VIPs, media, sponsors and partners. We work closely with your team to ensure every operational detail is managed, risks are mitigated and your venue is positioned for success - no matter the scale or complexity of the event. Whether you require a full-service operational partnership or support with individual components, MI provides the expertise and solutions to enhance your venue’s efficiency, performance and reputation.
MI can assist clients with:
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Functional Area Strategies & Operations
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Planning & documentation
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Venue Operating Plans integrating all functional areas
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Venue & Event Readiness
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Scenario testing, compliance checks etc.
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Patron Experience Research
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Venue Review, Benchmarking & Research
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Commercial Reviews
Turnkey Solution
Our experience has given us the insights and capacity to offer services across the full project life cycle, including: